Quality & Service

For the directors and operatives of Arthur Hapgoods Quality and Service along with Health & Safety are the fundamentals to the business. Hapgoods aim is to meet or exceed our client's expectations and attempt to achieve this by:

  • Correctly understanding our customers needs & expectations
  • Adopting and adapting previously well proven products and detailing
  • Developing a highly trained and motivated workforce
  • Establishing long term relationships with suppliers and subcontractors
  • Providing zero defect projects on time

Health & Safety

Along with Quality & Service, Health & Safety is at the core of Arthur Hapgood Ltd business fundamentals. The company's enviable Health & Safety record has been created by:

  • Assessing risks to health & safety of all persons on a project by project basis
  • Complying or exceeding statutory obligations
  • Pre planning working methods that incorporate all reasonable measures to prevent injury
  • Maintaining plant & machinery in safe working order
  • Insuring hazardous materials are identified and safe working methods undertaken
  • Insuring all operatives have first aid training

Hapgoods will continue to strive for a safer working environment.



The increasing importance of environmental issues is acknowledged and has been addressed by Arthur Hapgood under their environmental policy summarised as follows:

  • The company will keep informed of legislation and good practice relevant, and insure these are adopted in its operations
  • The company will wherever practicable use materials or products from sustainable sources
  • Clients will be consulted when environmental issues incompatible with the execution of instruction occur, to investigate alternative solutions
  • In carrying out operations the company will take all reasonable precautions to avoid environmental damage or nuisance to others

If we don't look after our world where will our children live?


Careers & Training

Arthur Hapgood Ltd understand that a trained workforce is safer, provides better quality, and is more productive than an untrained workforce. The company have brought scores of apprentices into the industry over many years, and provides career path training to all employees in the following areas:

  • First Aid
  • Asbestos awareness
  • Working at height
  • Asbestos awareness
  • PASMA (Scaffold erection)
  • Health & Safety awareness
  • Abrasive wheels


The business exists for the benefit of its clients rather than to supply jobs to workers or dividends to shareholders. The client is the foundation of the business and keeps it in existence. They alone provide employment. Hapgoods client list includes :

  • H M Court Services
  • Welsh Assembly Government
  • Welsh Development Agency
  • Ynys Mon County Council
  • Flintshire County Council
  • Denbighshire County Council
  • Wrexham Borough Council
  • Cheshire & Wirral NHS Trust
  • North Wales NHS Trust
  • Royal Mail
  • Glyndwr University
  • Llandrillo College
  • Coleg Menai
  • Yorkshire Building Society
  • Citi Bank
  • National Trust
  • Chester Zoo
  • Portmerion
  • Carillion
  • Balfour Beatty
  • Pochin
  • Costain
  • Bam Construction
  • Galliford Try

Supply Chain

Arthur Hapgood Ltd maintains long term relationships with key supply chain members who subscribe to our views on quality, service and health & Safety. Hapgoods have always believed that maintaining close links with our suppliers & subcontractors (now partnering) reduces risks and ultimately cost, and have always based our purchasing decisions on a combination of service, quality and cost rather that cost alone, allowing suppliers to provide that extra input.


Company History

Bricklayer Arthur Hapgood moved from Manchester to Rhyl in 1928, working on many notable buildings in the area. In 1946 he was joined in the business by his son James Hapgood and together they developed the business to a more joinery orientated operation, which by the early 1960's was carrying out courtroom and barfitting installations. The company was incorporated in 1962 and throughout the 1960's the company travelled the country extensively fitting shops for among others Peter Wood, Jenny Jones, and Maypole supermarkets. During the 1970's and 1980's the workload shifted towards financial institutions, National Westminster Bank, Trustee Savings Bank and the building societies becoming major clients.

In 1982 James Hapgoods son Ian joined the company, during the last 15 years has steered the company towards the specialist fitout market working as a main contractor on Court facilities, office fitouts and interiors generally, but also as a specialist subcontractor on debating chambers, reception areas, counters, partitions etc. The move to spacious premises in Kinmel Bay during 2000 was a corporate milestone, providing a superior spacious working environment in a prime A55 location.